FAQ
What is OpenWick Technology?
Our patented OpenWick Technology eliminates the unappealing characteristics of candle burning. At light, our OpenWick unfolds to provide you with the perfect flame, faster scent delivery, reduced soot and an overall maintenance free candle. Find out more information about OpenWick Technology here
Do I need to trim my wick?
The OpenWick in each Cue candle is ready to light out of the box; there is no need for trimming upon first lighting. OpenWick is also self-trimming throughout the entire burn of the candle. If your OpenWick flame exceeds ½”, we recommend trimming your wick to ¼”.
How long should I leave my candle burning at one time?
We recommend burning your candle for four hours on the first burn. Do not leave your candle burning for more than 5 hours and allow the candle to cool once extinguished. Remember to never leave a candle burning unattended. Stop use when a ¼”of melted wax remains.
What are your best-selling scents?
Purchasing our Scent Flights is the best way to discover all Cue scent options and your personal favorites.
Do you offer free shipping?
Yes, to our direct to consumer customers we offer free shipping on all orders $50 or more.
Do you ship internationally?
We currently only ship to locations within the contiguous United States.
Where did the name Cue come from?
Cue means to prompt something and we feel that scent prompts so many exciting things in life – emotions, memories, locations. We hope our innovative candles will prompt an exciting new experience in your life!
For the nerds among us, an olfactory cue is the chemical signal received by the olfactory system that represents an incoming signal received through the nose. AKA, how we smell something!
Are Cue candles toxic?
All ingredients in our candles are vegan, non-toxic, paraben free, and never tested on animals.
Do Cue candles contain parabens?
No, our state-of-the-art production processes and lab facilities ensure all our candles are ecologically sound, sustainable, and manufactured without any pesticides or parabens.
Are Cue candles USA made?
Yes! We are proud to say our jars, fragrance oils, waxes and our patented OpenWick are all 100% manufactured right here in the USA.
Should I use a USB lighter to light my Cue candle?
USB lighters can damage the OpenWick when attempting to light your candle. We recommend using long matches or a multi-purpose lighter for best results.